Customer Success Specialist Job at Florida Window and Door
Join Florida Window and Door as a Customer Success Specialist in our Appointment Coordinator Center, where we take pride in providing superior customer service and expertly installed Impact Window and Doors. You will play a crucial role in conducting customer experience surveys, accurately resulting appointments, and providing valuable insights to the Leadership Team.
Successful candidates must be reliable and punctual, have excellent oral and written skills, demonstrate initiative and follow through, and can work independently.
Key Responsibilities:
- Conduct phone surveys with customers to assess appointment quality and satisfaction.
- Accurately document and verify phone survey results for reliable record-keeping.
- Ensure meticulous attention to detail and accuracy in all communication and documentation.
- Additional duties may be assigned as needed.
Desired Skills:
- Exceptional analytical and problem-solving abilities are essential.
- Quick thinking and the capacity to ask pertinent follow-up questions during surveys.
- Strong attention to detail.
- Prior experience in quality assurance is a plus.
- Excellent interpersonal and communication skills.
- Proficient in organization and goal-setting practices.
Qualifications:
- High school diploma or GED equivalent
- 1+ year experience in customer service
- Basic Excel experience
- Able to perform fundamental tasks on a computer
- Type 50+ WPM
- Excellent written and verbal communication and interpersonal skills
- Must be able to pass a drug screen and background check
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lake Worth Beach, FL 33460: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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