Device Management Administrator - (Hybrid/Boston) Job at Commonwealth Care Alliance
Why This Role is Important to Us:
What You'll Be Doing:
What We're Looking For:
This role will be the subject matter expert for end point management including all cloud attached and on-premises end-user devices (laptop, mobile, etc.), responsible for installing and updating operating systems and application installations and patches, maintaining up-to-date security, and administering the BYOD program for all mobile devices. All application deployments and updates will be for both remote work force and office employees. The ideal candidate will troubleshoot and reduce incidents and issues through automation. They should be strong in Endpoint services with Microsoft Intune and client management platforms SCCM.
Supervision Exercised: None
What You'll Be Doing:
- Support a diverse mobile environment and manage iOS/iPadOS, Android, Windows, and macOS devices securely.
- Enforce policies that help keep your organization data safe on organization-owned and personal devices.
- Effectively and proactively monitor the health and activity of endpoints across the organization.
- Design and create reporting on device compliance, device health, and device trends.
- Create and deploy app packages and updates for all devices, including laptops, tablets, and mobile devices.
- Design and develop automated and self-service app and device deployment routines.
- Track device inventory in the CCA environment (Laptops and mobile devices)
- Systems Administration of asset management and patch management software
- Work with other IT teams to configure, test and deploy systems and applications
- Maintaining end to end image management in SCCM including patch management and automation.
- Plan, design, develop, build, and deploy new capabilities and functionality to enhance and optimize the MDM platforms
- Interface with the Microsoft Office 365 cloud to support the development of new MDM solutions.
- Provide problem diagnosis and resolution
- Prioritize and execute tasks, in a time-sensitive environment.
- Ability and desire to conduct research and resolve tickets, from the end user community, for mobile device issues and new products.
- Project Management skills and experience
- Representing the team in Change Control meetings to review and promote change requests
Working Conditions:Standard office conditions.
What We're Looking For:
Education Required:
- Bachelor's Degree or equivalent experience
Experience Required:
- Minimum of 5 years of hands-on experience in the IT industry
- Minimum 3 years device management system experience administering Microsoft Endpoint Manager (Intune), Microsoft SCCM.
- Experience in patching utilizing enterprise class solutions (SCCM, Kaseya & Intune)
- Experience of Apple OSX Management systems using Apple Business Manager with InTune.
- Experience with design, implementation, and maintenance of corporate BYOD program.
- Experience and Expertise with creating detailed process flow diagrams and documentation
Experience Desired:
- Experience using powershell and other scripting tools
- Experience with Autopilot to configure out-of-the-box experience for auto enrollment.
- VDI app and desktop configuration, maintenance, and optimization experience
Knowledge, Skills & Abilities Required:
- Working knowledge of Enterprise network infrastructure environments: Azure Active Directory, Office 365 cloud, etc.
- Attention to detail and excellent troubleshooting and problem-resolution skills
- Ability to adhere to and meet deliverables following strict service level agreements
- Ability to create custom application packages for automated deployment
- Deploying Windows 10 Golden Image using Task Sequence and Adding LOB Applications, Drivers, Language packs and Applications to Task Sequence.
- Have solid understanding to maintain domain services such as AD, GP, OUs, and certificates related to SCCM administration.
- Knowledge of computer hardware and software including recent Microsoft and Mac operating systems, and Microsoft and Mac common desktop applications
- Knowledge of mobile device hardware and software including iOS and Android platforms
- Flexibility to think strategically as well as provide hands-on assistance and to support the organization in rapidly evolving requirements
- Excellent written and oral communication skills
- Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment
- Ability to work calmly and constructively under pressure and meet deadlines; the ability to manage and keep track of multiple tasks simultaneously
Language(s) Required:
- English
Other Required:
- Android Devices
- iOS Devices
- macOS Devices
- Windows laptops
- Standard office equipment
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