Job Description

Operates the franchise terminal and performs designated maintenance tasks

Maintains procedures for credit control and handling of financial transactions

Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol

Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences

Assists with the relocation of guests, when necessary

Assists other departments during slow periods

Additional duties may be added at any time at the discretion of management

Maintains a professional image, including appearance, verbiage, and body language, at all times

Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

Fosters teamwork by offering assistance to others, as needed

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.

Reports discrepancies to the proper department

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

Recommends other Baywood properties to our guests, when appropriate

Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Bilingual (Spanish & English) preferred, depending on geographic market

Ability to work the shifts required for the position

Ability to learn and adhere to Brand & Baywood Hotels’ standards

Ability to take information from various sources and determine a responsible course of action

Ability to understand interdepartmental relationships

Ability to operate office equipment and industry specific software (PMS)

Ability to remain calm during stressful situations

Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)

Experience:
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment
(customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral Job

1SHIFT FROM 8AM / 9AM TO 6:30PM APROX

2 DAY FREE A WEEK