Home2 Suites Philadelphia Convention Center is looking for an energetic, highly passionate Operations Manager for our 250 room hotel to oversee the Front Office, Pantry, Security and Housekeeping operations.

The Operations Manager will be required to evaluate guest satisfaction and set department targets and objectives. The ideal candidate will have a proven record of accomplishment of success in operational areas of a select service hotel.

Hilton branded experience is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review and refine operating process and procedures with the aim of optimize the workforce.
• Work hand-in-hand with Front Office Manager and Housekeeping Manager.
• Guest Service Scores: It is imperative, that you maintain and review on a daily and weekly basis SALT score and Social Media reviews with your operational team to achieve the properties goals.
• Ensure tasks flexibility among the teams to secure a high-performance team
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement above all on quality, guest arrival experience and cleanliness
• Collaborate with all departments to ensure smooth and productive communication.
• Secure guest satisfaction through high service delivery.
• Be the face of the House with strong accountability and Ownership.
• Operate within departmental budgets through effective stock, cost controls, and well managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and amenities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well.
• Ensure staffing levels cover business demands.
• Ensure communication meetings are conducted and post-meeting minutes generated.
• Contribute to succession planning within the hotel and company.
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Proficient in property management systems
• Ensure the department adhere to hotel policies and procedures

QUALIFICATIONS:

• 5+ years of experience in the hospitality field, preferably in a Hilton branded hotel environment preferred.
• College degree a plus.
• Proficiency with OnQ system a plus.
• Proficient with common computer software programs (Excel, Word etc.)
• Demonstrated passion and sense of urgency in the achievement of results.
• Highly motivated individual with strong leadership skills
• Excellent time management and strong organizational skills.
• Self-motivated and results oriented.
• Creative problem-solving skills.
• Solid work ethic.
• Strong interpersonal skills.

Benefits:

• Flexible medical / dental / vision packages
• 401K
• PTO plan
• Employee room discounts with Hilton Worldwide

Notice

FEDERAL LAW REQUIRES ALL EMPLOYERS TO VERIFY THE IDENTITY AND EMPLOYMENT ELIGIBILITY OF ALL PERSONS HIRED TO WORK IN THE UNITED STATES. THIS EMPLOYER PARTICIPATES IN E-VERIFY.

THIS EMPLOYER WILL PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA) AND, IF NECESSARY, THE DEPARTMENT OF HOMELAND SECURITY (DHS), WITH INFORMATION FROM EACH NEW EMPLOYEE’S FORM I-9 TO CONFIRM WORK AUTHORIZATION.

Home2 Suites Philadelphia Convention Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.