Overnight In Room Dining Coordinator

The Four Seasons Hotel and Private Residences Minneapolis seeks an In-Room Dining Coordinator to join our talented team ! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

The In-Room Dining Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to Four Seasons Standards .

Our In-Room Dining Coordinators will:

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.

• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality .

• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.

• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .

• Work harmoniously and professionally with co-workers and supervisors.

The primary requirements for this position are:

• At least one year of food service experience

• Excellent English verbal and written skills

• The ability to communicate in a warm and friendly manner over the telephone

• Detail oriented

• The ability to keep an organized work area and prioritize guest requests

• The ability to work a flexible schedule including nights, weekends and holidays

• ServSafe certified
  

About Four Seasons Hotel & Private Residences Minneapolis

We offer the following complimentary, market-leading benefits:

• Comprehensive health and vision insurance*

• Discovery nights at Four Seasons Properties around the globe

• Holiday and vacation pay

• Daily meals inspired by award-winning chefs

• Uniforms and uniform care

• Sick pay, disability coverage and life insurance

We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:

• Parking discounts

• Staff lounge and cafeteria space with city view

• Up to eight weeks of parental leave pay

• Fur baby insurance

• 401(k) retirement plan

• Discounted accommodations at Four Seasons properties worldwide

• *Dental coverage available at a discounted rate.