Vertiv is hiring an Instructional Designer to support our Field Services organization who will be responsible for designing, building, delivering technical learning, lab exercises, and developing solutions that support the installation, maintenance and repair of Vertiv Products and Solutions. This role will contribute to the Americas Services Training team and technical services curriculum. This will include creating, curating, and delivering learning assets in multiple modes and building learning and certification paths that support and align with other learning programs. This person will be partnering with Vertiv’s Technical Training managers, Offering and Service teams to design relevant and impactful training that maps to certification paths and designing a comprehensive offering to drive adoption and impact business results.

Responsibilities

• Design, develop and deliver high-profile, high-impact Services training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, self-paced online courses and videos, and technical solution lab exercises.
• Collaborate with program managers, instructors, and subject matter experts to create high-quality performance support materials, courses, content, and programs that align with the goals of the stakeholders.
• Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles.
• Integrate adult learning theory best practices into course development.
• Support new product launches with the development of relevant training in time for field needs
• Model exceptional customer service, teamwork, and professionalism in the development/maintenance process
• Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues.
• Understand and define target associate personas to design instruction that resonates with the audience
• Produce courses on time and in alignment with the overall learning strategy
• Design and evaluate Kirkpatrick evaluations
• Ensure that our vision and mission are reflected in all aspects of the learner experience

Education and Requirements

• Bachelor’s degree in Adult Learning, Instructional Design, or other related technical degree
• Instructional design and instructor certifications preferred
• 5+ years progressive professional experience developing and delivering high impact technical training programs focusing on data center technologies including power, thermal, monitoring, or related technical subjects
• 5+ years' proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines
• Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge
• Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video
• Excellent oral and written communication skills, paired with sound business judgment
• Experience using training development tools such as Articulate Rise, Opus, UPK, WalkMe, Adobe Storyboard, Venngage, Vyond
• Experience using Docebo or other industry leading Learning Management System
• Sound understanding of adult learning theory and models (ADDIE).
• Can thrive in demanding, fast-paced, large-scale IT implementation projects.
• Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment
• Passion and interest in developing people

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H