The Network Admin / SOC Level 2 Analyst is a dual role member of the Managed Security Services Team and is responsible for helping the SOC manage and maintain client firewalls and switches. The SOC Analyst portion of this role will handle security tickets and events that come into the SOC. The Network Admin portion of this role will be an escalation and confirmation point in the process of event triage and response for client firewall, switching, and VPN related issues. The Network Admin / SOC Level 2 Analyst must also be able to perform many different tasks within the SOC and mentor other SOC resources to further expand the SOC’s capabilities and capacity to grow, with a focus on extending the firewall and network administration capabilities within the team.

This position will require shift work outside of normal business hours (8 am – 5 pm) including nights and weekends.

Guide colleagues and participate in troubleshooting client issues and complex problems, utilizing internal knowledgebase and procedures, and independent research, alongside Senior colleagues.

• Work with Senior Network Engineers to manage and support client firewalls
• Monitor and triage cybersecurity incidents
• Analyze security threats for managed services customer networks and endpoints
• Provide teaching and mentoring the entire SOC on Network related items
• Document security incident use cases, help develop and update procedures
• Provide remote support to customers for incident management and response
• Participate in after-hours upgrades, troubleshooting, and on-call availability as needed.

• 3 years of working knowledge of servers, networking, and security-related information technologies
• Remain engaged with technical forums and user groups.
• Other relevant tasks as directed by department leadership.

Knowledge of various operating systems including but not limited to Windows, Linux, MacOS

• Familiarity with administering common network services, such as DNS, DHCP, NTP, etc.
• Demonstrated ability to analyze, triage, and remediate security incidents
• Excellent verbal and written communication skills
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Active security clearance is a plus but not required.

Have or acquire one or more certifications in the cybersecurity domain including, but not limited to:

• CCENT, CCNA, NSE4 and above, PCNSE, etc.
• CISCO, Fortinet, Microsoft, Network +, Security+

WORK ENVIRONMENT

• Currently Clearwater is “virtual” company and all colleagues work remotely.
• Work remotely and provide own computer, printer/scanner, computer audio capability, cell phone, Internet service, and Microsoft Office software.
• This position may require occasional travel for training and meetings. Projected <5%.

COMPENSATION & BENEFITS

• Base Salary
• Participation in Company’s Medical/RX, Disability, Life/ADD Insurance, and 401K benefit programs
• Flexible Time Off (FTO) vacation policy.