Employment Type:

Shift:

Description:

JOB SUMMARY

Serves as the Laboratory Customer Service contact. Responsible for greeting laboratory patients, provider, clients, and customers. Ensures the accurate ordering and charge entry of laboratory orders for outpatient and contracted clients.

JOB DUTIES

Actively demonstrates the organization’s mission and core values and conducts oneself at all times in a manner consistent with these values. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information. Greets patients in a prompt, courteous, and considerate manner. Processes laboratory requisitions by reviewing requisitions for completeness. Ensures appropriate documentation is present including signatures, patient information, and date of order. Accurately orders the test requests in the computer according to procedure. Responsible for the transfer of test information to medical records. Receives lab reports and routes to designated areas either via FAX, mail or hand-delivery. Phones or Faxes results of STAT reports appropriately and promptly. Prepares packages of specimens sent via mail for shipping. Answers telephone calls from customers and meets their immediate needs. Compiles various statistics as assigned by the director. Attends all required safety training programs and can describe his or her responsibilities related to general safety and specific job-related hazards. Follows the hospital exposure control plans/blood-borne and airborne pathogens. Demonstrates respect and regard for the safety and dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team inter- and intra-departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Demonstrates age-specific competencies as defined by the department. Performs outpatient phlebotomy support as needed. Performs other duties consistent with purpose of job as directed.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Education: High School diploma or equivalent.

Licensure: Valid driver’s license.

Experience: No experience required. Knowledge of Medical Terminology preferred. Customer Service experience preferred.

Other Job Requirements:

Computer experience

Ability to communicate orally and written.

Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.