Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, and adhering to guest requests.
• Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations.
• Monitor activity at Poker tables to including seating issues, game decisions, guest disputes, and suspicious activity.
• Ensure adherence to Nevada Gaming Control Board and Title 31 regulations.
• Poker Cage transactions.
• Communicate personnel and guest issues to the Shift Manager.
• Notify Shift Manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.
• Maintain general property knowledge.
• Protect the confidentiality of all company files and documents under their immediate control.
• Operate all aspects of Poker Watch software.
• Answer customer questions about the Poker Room, MGM Grand casino, and any promotions.
• Input player information into Patron Management software.
• Verify guest play time and assists in issuing comps.
• Assist in seating guests in games.
• Performs all other job related duties as requested.

Required:

• Minimum of at least 21 years of age.
• At least 1 year of experience as a Poker Dealer or Supervisor.
• Ability to use office equipment such as copier, fax machine, telephone, and two way radio.
• Ability to read and evaluate written material.
• Analytical, enthusiastic, motivated, self-directed, and team player.
• Frontline entry level cage transactions including: cash exchanges, chip redemption/purchase, proper cash/chip handling, cashier exchange with fill and main banks, window check in/out.
• Poker cage transactions including: Safe Deposit Box issuance/entry/surrender, cage verification and identification procedures, table variances, miscellaneous disbursement forms.
• Excellent written & verbal communication skills.
• Effective listening abilities with strong judgment skills; demonstrate a proactive style while maintaining professionalism in dealing with sensitive and confidential matters.
• Possess basic math skills.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• High School diploma or equivalent.
• Computer proficiency working with software to include Internet MS Word, and Outlook.
• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• At least 2 years of experience as a Poker Dealer or Supervisor at a large resort Poker Room.
• Experience working with major Poker events and high profile Poker players.
• Previous experience working in a similar resort setting.