Job Summary

GET Service Engineers (SE) provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

The candidate must be a U.S. Citizen. This is a requirement for this position.

All offers of employment are contingent upon one’s eligibility to obtain and maintain a government security clearance sponsored by GETNA.

Key Responsibilities

• Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements
• Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
• Maintain accurate on-site service inventory at assigned (Philadelphia PA) facilities.
• Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
• Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback
• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other assignments as requested by Management
  

Job Requirements(minimum)

• Up to 15% regional/national travel if required for backup/emergency coverage
• U.S. citizenship required
• Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work
• Ability to travel internationally for training (2-3 week training)

About Global Enterprise Technologies

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes:

• Medical, Dental, Vision & Flexible Spending Account

• 15 Vacation days, 10 holidays + 3 floating, sick/personal days

• Short-term and long-term disability

• Safe Harbor 401K
  

To learn more about our company or to apply directly from our website please click here