Job Description

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our clients.

THE JOB:

As a Group Services Specialist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. You will be integral to the housing operational success of multi-million dollar groups across the MGM Resorts Las Vegas portfolio. Assisting clients with attendees ranging from 20-5000+ from every industry and from around the world!

THE DETAILS:

• This is a full-time on-site opportunity with our Corporate Group Services Department
• The starting pay for this role is $20 hourly (may vary depending on experience)

THE DAY-TO-DAY:

• Perform tasks associated to housing related needs for groups such as, but not limited to, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, inputting reservations, assisting callers, offering upsell opportunities, and managing sub-block agreements
• Maintain key sense of ownership and notify supervisors/managers of any potential issues related to inventory, rate, occupancy, or special requests
• Maintain timely communication, both written and verbal, between group contacts, clients, sales & service managers, and supervisors/management, providing expedient guest resolution within established scope of authority
• Review sales contracts to ensure all contractual obligations are met
• Maintain and monitor rates, availability, inventory levels, bookings, and content information for all channels of distribution
• Ensure all special guest requests are met including late check-outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.
• Accommodate, prepare, and distribute all special reporting/tracking requests/needs for group contacts, meeting planners, and management
• Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed; prepare estimated charges for groups and collects payment as applicable
• Attend pre-conferences, pre-planning, off-site meetings and post-conference meetings with clients and hotel staff as needed
• Maintain current knowledge/familiarity with all hotel services/features of MGMRI properties and local attraction

THE IDEAL CANDIDATE:

• Has at least (1) one year of experience in guest services
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Knowledge of computer software and office equipment (i.e., Outlook, Excel, telephone, fax machine)
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

THE PERKS & BENEFITS:

• Healthcare, financial, and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities

Are you ready to JOIN THE SHOW? Apply today!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest relations: 1 year (Required)
• Hotel reservation: 1 year (Preferred)

Work Location: In person

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