About Houston (Spring)

ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.

Learn more about what we do in Houston here.

What role you will play in our team

The Social Media Analyst and Implementation Manager serves as the lead analyst and social tool implementation specalist for ExxonMobil along with being an integral member of the broader communications team. As an experienced professional who is passionate about the industry and is dedicated to the advancement of ExxonMobil’s brand, this leader works in close partnership with the Corporate Public & Government Affairs team to proactively manage the reputation of the company through comprehensive and strategic social media data anyalysis and social media management system implementation programs.

This position will handle the strategic and day-to-day activities associated with social media management systems, including management and optimization of Khoros and Talkwalker, collection and analysis of data gathered, optimize engagement and dashboard workflows within the platforms, identify earned and owned trends, and working cross-departmentally to continueally deliver actionable insights to drive the creative strategy and process. They will be responsible for advancing intelligence and tool adoption within our owned accounts, managing digital insights projects from beginning to end, work with Khoros, Talkwalker business partners, agency partners and P&GA market teams to plan, forecast and report social media activities to protect and promote the corporation’s reputation.

The Social Media Analyst and Implementation Advisor will also exemplify collaboration, assitsting colleagues across the broader communications team with internal, media, marketing, and financial communications. S/he will be an innovative and creative thinker, who is always looking for new ways to reacht the right audience with the best messages that support the corporate objectives.

The position is based in Spring, TX.

What you will do

• 
  Manage and optimize the Khoros and Talkwalker platform
• Collecting and analyzing data gathered via Khoros and Talkwalker platform
• Manage digital insights projects from beginning to end, spanning project kickoff, research design, analysis and report design
• Manage and execute analyses to evaluate social content performance, issues tracking, identify notable trends and uncover opportunities to improve social marketing performance
• Work with Khoros and Talkwalker business partners, agency partners and P&GA market teams to plan, forecast and report for social media tool program
• Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends
• Responsible providing insight and analysis as to what the numbers mean for daily operations as well as long-term strategy for overall tool implementation
• Analyzing trends and innovations in social media measurement models and tools

About you

The Social Media Community Advisor will be a creative thinker with an eye for detail and a passion for teamwork and collaboration. S/he will be professional with excellent organizational skills and a track record for delivering results to support multiple projects in a rapidly evolving environment.

Skills and Qualifications

• 
  Bachelor’s Degree minimum (in journalism, communications, public relations, political science, English, literature, marketing, business or classics preferred); advanced degree in policy-related discipline also advantageous
• 3-7 years in the social media space or equivalent combination of experience, education, and training
• Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space
• Familiarity with the development of Boolean queries and experience analyzing social data is a must
• Demonstrated experience creating and executing reports and optimizing social media campaigns or digital user experience on behalf of a brand or media company
• A high level of comfort with data management (gathering, organizing and analyzing data) and ability to develop reports with minimal guidance or oversight
• Demonstrated experience in creating reports that transform raw social media/digital data into succinct, digestible and actionable reports for brands and/or agencies
• Experience using social listening tools to gather and analyze data to develop reports that address strategic marketing questions
• Passion for using data to solve complex challenges and an insatiable curiosity for understanding/explaining how social/digital media work
• Strong adaptability and ability to multi-task
• Excellent project management skills
• High level of proficiency in Microsoft PowerPoint and Excel
• Excellent attention to details and are highly organized
• Work efficiently, are dependable and have an entrepreneurial spirit
• Strong verbal / written communications skills
• Must be self-motivated and results oriented
• Some weekend/evening coverage may be required
• Familiarity and interest in issues related to energy, economics, the environment, corporate citizenship, and government relations
• A positive, proactive team-oriented attitude, culturally sensitive and ideally familiar with the working environment of a large, international organization
• Understanding and respect for international protocols, and cultural differences
• Excellent interpersonal skills and ability to build strong internal and external relationships

Preferred Qualifications/ Experience

• 
  Demonstrated 3-7 years of professional experience in social media, marketing, public relations, employee communications, content creation or public affairs

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you:

• 
  Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life
• Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match
• Workplace Flexibility: We have several programs such as “Flex your Day”, providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work
• Comprehensive medical, dental, and vision plans
• Culture of Health: Programs and resources to support your wellbeing
• Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you
• Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you

More information on our Company’s benefits can be found at www.exxonmobilfamily.com.

Please note benefits may be changed from time to time without notice, subject to applicable law.

Stay connected with us

Learn more at our website
Follow us on LinkedIN and Instagram
Like us on Facebook
Subscribe our channel at YouTube

Equal Opportunity Employer

ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.