Group presentation
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €8 billion in the fiscal year 2018/2019. Over 1,000 locations around the world provide an extensive network that guarantees closeness to customers. After building its position as one of the world’s leading elevator companies in a mere 40 years’ time, TK Elevator became an independent company in August 2020. The company’s most important business line is its service business, with approximately 1.4 million units under maintenance and over 24,000 service technicians globally. The product portfolio covers commodity elevators for residential and commercial buildings to cutting-edge, highly customized solutions for state-of-the-art skyscrapers – such as One World Trade Center in New York. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair and platform lifts, as well as tailored service solutions such as MAX, the industry’s first cloud-based digitally enhanced maintenance solution – thus covering a broad spectrum of urban mobility.
Who we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced* Supervisor- National Accounts Support* in Atlanta, GA.Responsible for oversight and training of staff of National Account Sales Coordinators that handle RFI, RFPs, contract set ups, collaboration with assigned National Account manager, & department growth report.
ESSENTIAL JOB FUNCTIONS:

• Supervises the training and skill development of new and/or existing National Account Coordinators.
• Oversees the training for setup of new maintenance contracts, change requests, customer invoicing and collections of National Account customers.
• Drive department performance by identifying Key Performance Indicators and holding individual coordinators to these metrics.
• Provide in the moment coaching when need to ensure everyone is preforming their best
• Works with Region and Branch personnel, as well as National Account customers, for resolution on escalated items.
• Responsible for monthly IC report
• Responsible for loading the growth report into PowerBI for department performance visibility.
• Monitor and approve National Account Sales Coordinators time in ADP. This includes correcting punches, managing sick/vacation request, limiting OT over use and approving timecards.
• Partner with National Contracts Team to ensure process adherence and identify process improvement.
• Acts as back-up for team members during vacation and/or high-volume work efforts.
• May have NAM assignment depending on department needs.
• Collaboration and standardization of procedures within the National Account department and other shared services teams.
• Perform other duties, as assigned.

Who we are looking for
EDUCATION & EXPERIENCE:

• Minimum five years’ experience in a business-to-business and/or business-to-consumer environment required.
• 3+ years’ experience in National Accounts or similar industry experience and college degree; or equivalent combination of education and experience
• 1+ year of Oracle or other ERP system experience
• At least 1 year of supervisory experience required, or 3+ years’ experience in National Accounts
• Ability to effectively supervise team members and work as a member of that team and organize work activities for other members of that team
• Demonstrated coaching/mentoring skills and issue management problem solving skills

Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
What we offer

Job Type: Full-time

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