Big Brothers Big Sisters Independence

Position: Client Relations Specialist

Location: Philadelphia, PA, Norristown, PA, Cherry Hill, NJ (Hybrid, 2-3 days on-site)

Job Status: Full-time, non-exempt

Reports To: Team Leader, Client Relations

Effective Date: April 15th 2023

Salary: 36K-40K

AGENCY OVERVIEW

JOIN A FORWARD-THINKING AGENCY THAT SEEKS TO ENSURE THAT ALL YOUTH ACHIEVE THEIR FULL POTENTIAL. Big Brothers Big Sisters Independence (BBBSI) is the largest BBBS agency in the state and fourth largest in the nation. Our mission is to ignite the power and promise of youth and close the mentoring gap, by creating and supporting one-to-one mentoring relationships and strengthening the quality of the mentoring field.

JOB DESCRIPTION

Big Brothers Big Sisters Independence (BBBSI) seeks a full-time Customer Relations Specialist. In this position, the ideal candidate has the chance to support the agency by effectively performing customer relations services for the “Bigs” (volunteers) that serve as mentors. This position is a critical role in efficiently processing volunteers through the enrollment process from inquiry through to the ready to be matched phase. They will be responsible for scheduling volunteer interviews, processing background checks, conducting FBI fingerprint checks, completing references and other pieces of the volunteer screening process. This position reports to the Team Leader, Customer Relations. This position is mostly work from home with weekly travel to BBBSI’s Philadelphia office location and seasonal regional travel within the agency’s seven-county service area in Southeastern PA and Southern NJ to complete volunteer FBI fingerprinting.

JOB QUALIFICATIONS

Academic Requirements: High School Diploma and 4 years of relevant experience or Associates Degree and 2 years relevant experience or Bachelors Degree

Professional Requirements: Experience working with intake processes, customer service, and documentation preferred; proficiency in using databases for documentation and Microsoft Office software packages including Word, Outlook Access and Excel. Must possess the ability to effectively utilize BBBSI’s internal database systems for tracking and recording information.

Additional Requirements: Must have dependable and daily access to a car, valid driver's license, and meet State-required automobile insurance minimums.

Application Instructions

Please submit resume and cover letter.

Note: only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.

Who Should Apply

Individuals with customer service and office administration experience with a passion for working for a youth service organization and a desire to work for a strong mission driven organization should apply. At BBBSI, we serve more than 1,400 children annually in Chester, Delaware, Montgomery and Philadelphia Counties in Pennsylvania, and Burlington, Camden and Gloucester Counties in New Jersey.

Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor.

Benefits

BBBSI offers a robust benefits package including but not limited to paid vacation and PTO, 403(b) retirement plan, medical/dental/vision options, telemedicine, employee assistance program (EAP), life insurance, AD&D, short-term disability, flexible spending accounts (medical, dependent day care, commuter benefits-parking & transit). Please note that some of these offerings may require full-time employment.

** Ability to commute to the office/partnership sites 2-3 days a week is required. COVID-19 vaccinations or medical/religious exemptions are required. ***