Position will be providing Desktop Support Services to Department of State consolidated Bureaus. Specifically, this consists of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders and other peripheral devices within the Department of State consolidated Bureaus.
Desired Skills or Experience:
- 3-5 years of related experience.
- Experience providing Tiers 1 and 2 technical support with hardware and software.
- Excellent attention to detail.
- Strong working knowledge of computer terms.
- Strong customer service and communication skills (both written and verbal)
- Excellent interpersonal skills, especially ability to listen and understand what is being described
- Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
- Customer service operations experience.
Must Have QUALIFICATIONS:
Secret Clearance
Bachelors Degree (not mandatory, can be subbed for work experience)
ServiceNow is what they use for tickets.
IT Support Experience
Job Type: Full-time
Pay: $28.00 - $30.30 per hour
Experience level:
- 4 years
Schedule:
- 8 hour shift
Experience:
- Help desk: 4 years (Required)
- ServiceNow: 3 years (Required)
Security clearance:
- Secret (Required)
Work Location: In person
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.