Learning Trainer, ORF3 Job at Amazon.com Services LLC
- 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
- Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- High School or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
- Must have prior presentation experience in front of large groups
- Must be able to train associates to improve job performance in accordance with PMV’s
- Ability to act professionally and with enthusiasm in all situations
- High School diploma or GED
The Fulfillment Center Trainer works with Ops Managers, Area Managers, Process Assistants and associates. Trainers are expected to constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality/quantity and apply learning tools to improve both. Trainers must: maintain expert-level knowledge in at least two production departments; evaluate and improve processes within work areas; refine learning tools and techniques across the FC; assist in measuring the effectiveness of learning; measure impact of development efforts; improve associates' job-related skills; develop, maintain and apply learning tools to encourage associate development. Trainers will focus on identifying areas for associate cross training and support and implements said training to support the objective. The trainer role is vital to driving success of launch, peak, and non-peak training plans.
Key job responsibilities
- Excellent communication skills
- Comfortable talking in front of a group as well as one-on-one with an individual
- Able to give and receive feedback effectively
- Can drive understanding(i.e. using visual aids, able to recognize when a group/individual is lost & needs more attention)
- Always meets time commitments and deadlines, is goal oriented
- Checks and tests for understanding
- Gives insight to area managers
- Works hard for the success of others, constantly remains “customer obsessed”
- Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
- Is an active listener
- Is a technical expert
- Demonstrated ability to consistently function at 100% of expectations
- Understands upstream and downstream variances
- Is able to use resources to expand knowledge and can answer tough questions
Key job responsibilities
- Train ambassadors and associates in process path training
- Assist Ambassadors in delivering approved training material
- Conduct network level required trainings annually
- Performing Process and Ambassador Audits
- Work in path in different areas each week
- Assist with process improvement through PDCA and Kaizen activities
- Ensure accuracy of training records through electronic data capturing tools and FC Console reports
- Data entry and document maintenance
- Monitor standard work and best practices to ensure accuracy and compliance
- Support ADHOC requests as needed
- Identify and remove associate and operation barriers
A current problem solver or Ambassador with Amazon •Prior training, teaching or presentation experience •Have participated in a Kaizen •Willingness to work different shifts •Shift hours for this position may be different from the standard production shifts •Excellent attendance •Candidates must be very organized and able to handle multiple and changing projects/priorities •Willingness to participate in and support the Operational Excellence initiatives Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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