Senior Systems Engineer

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

The Professional Services group is responsible for delivery and support of OEM (Automotive, Aerospace and Defense) compliant Engineering Systems within their respective supply chains. Work as an individual technical consultant or consulting team member on PLM product testing, implementation and support for customer solutions. Expertise and work efforts focus primarily on the implementation of OEM PLM client solutions, CAD applications and PLM software products. Work on moderately complex projects with standard solution deployment methodology. Provide support to sales and the helpdesk customer care center as required. Level of support requires an understanding of OEM PLM/CAD applications, level of user proficiency and potential correction/prevention actions.

The purpose of this position is to provide solution delivery and support for OEM suppliers, such that they can effectively collaborate with the OEM and have a product lifecycle management solution in place for product design.

You Are Great At

60% Professional Services

Maintains understanding of applications and levels of user proficiency
Interface with customer contacts as outlined on Sales Quote / Statement of Work
Reviews and tests software for accuracy and consistency with documentation, identifying problems and suggesting revisions
In-house staging & installation hardware, software, and peripheral equipment
On-site solution delivery and customer support related to CAD / PLM products and solutions
Support training classes as required

20% Pre-Sales Support

Technical consulting including customer interviews, research, and assistance with solution recommendations
Product demonstrations for customers, seminars, trade shows & user groups

10% Help Desk

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with software, networking, and other computer-related technologies
Support Help Desk inquiries, including direct follow up with customers regarding their inquiries
Logs and tracks calls using problem management database, and maintains history records and related problem documentation

10% Continuous Improvement

Keep abreast of new technology as they are released
Help to identify potential Correction/Preventative Actions
Assist with t development and optimization of internal processes as part of continuous improvement initiatives

100%
Other responsibilities/accountabilities (marginal functions):

Support technical management team with the optimization of block hour utilization.

What It Takes

Associate Degree or equivalent in experience
5+ years CAD / PLM application experience, preferably in an automotive environment.
Training or certification of CAD /PLM applications a plus
Demonstrate superior customer service and communication skills in sales situations and throughout the delivery process
Have familiarity with UNIX & Windows server and file systems.
Hands on administration experience in Teamcenter Engineering and/or 3DEXPERIENCE.
Have familiarity with CAD data migration utilities.
Proficient with MS Word, Excel, PowerPoint, Project and Visio
Excellent interpersonal, written and verbal communication skills
Have strong problems solving capabilities and proven track record of successful installations that meet project time constraints.
Ability to multitask and work on several projects in various stages

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.